Processing Time

 

Kindly note that all website purchases are shipped expressly.

•Domestic orders typically take 1–3 business days for delivery.

•International orders usually take 5–14 business days.

 

Orders may occasionally take longer due to unforeseen circumstances. For any queries about your package, please email: info@marvensthread.com

 

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Shipping rates are calculated at checkout and vary depending on your delivery location.

If your order is time-sensitive, we encourage you to select an express shipping option.

 

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Items listed as ‘PRE-ORDER’ begin processing on the date indicated in the product description. Processing times may vary between items.

 

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If you have not received a dispatch or delivery notification within the specified processing time or by the stated dispatch date, please notify us by emailing info@marvensthread.com and include your order number.

 

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If your order has not arrived within the estimated delivery timeframe:

•Please allow an additional 2–3 business days before contacting us, as delays may occur with courier services.

•Once items are dispatched, it is the responsibility of the postal or courier service to ensure delivery.

 

•Refunds will not be issued for lost packages.

•However, items will be resent if a package cannot be traced.

 

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Most international shipments (outside Nigeria) are subject to customs duties and taxes imposed by the destination country.

•Marvens Thread has no control over these charges, as they vary by country.

•These charges are the customer’s responsibility.

 

In rare cases, your package may arrive from multiple warehouses (if an item is unavailable in one location), and duties may apply based on your shipping address.